Privacy Policy

Information you provide: your name, phone number, email address, service address, vehicle details, booking preferences and any messages you send us when you create an account, book a service or contact us.

Payment information: payments are processed by the app stores and trusted third-party payment providers. We do not store full card numbers on our own servers.

Information collected automatically: when you visit our website or open one of our referral links, we may collect your device and browser type, language, screen size and pixel ratio, time zone, an approximate location derived from your IP address, the referral code that brought you to us, and basic usage data.

Information from third parties: ratings and reviews you leave on Google, and information from the Apple App Store or Google Play when you download our app.

To provide, schedule and deliver our services at your location.

To process bookings, payments, refunds and cancellations.

To communicate with you about appointments, support requests and service updates.

To operate, measure and improve our website, app and referral program.

To detect, prevent and address fraud, abuse and security issues.

To comply with our legal and regulatory obligations.

We rely on your consent, the performance of our service agreement with you, our legitimate business interests and our legal obligations. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

We use a small number of cookies and local storage entries that are essential to the site, such as remembering your preferred language and your light or dark theme. We may also use privacy-respecting analytics to understand how the site is used. You can control or clear cookies through your browser settings.

We share personal information only with service providers who help us operate (such as hosting, payments, analytics and communications), with the app stores when you download our app, and with authorities or other parties where required by law or to protect our rights, safety or property. We never sell your personal information.

We keep personal information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer needed, it is securely deleted or anonymized.

We use appropriate technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we continually work to safeguard your data.

Your information may be stored and processed in Canada or in other countries where our service providers operate. Where information is transferred outside Québec, we take steps to ensure it receives an adequate level of protection.

Subject to applicable law, you may access, correct, update or delete your personal information, withdraw your consent, ask us to stop using it, or request a copy in a portable format. Under Québec's Law 25 you may also have a right to de-indexation in certain circumstances. To exercise these rights, contact our Privacy Officer using the details below.

Our services are intended for adults. We do not knowingly collect personal information from children under the age of majority.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version, and we will communicate material changes where appropriate.

For any privacy question, or to exercise your rights, contact our Privacy Officer at support@aqualuxeautocare.com or call +1 (438) 453-9699.